Search found 84 matches

by mchavez
Thu May 27, 2021 3:01 am
Forum: Support and troubleshooting
Topic: Strange behavior v3
Replies: 18
Views: 905

Re: Strange behavior v3

Please confirm, the error is gone and your watch is working fine now? :shock:
by mchavez
Wed May 26, 2021 11:14 pm
Forum: Support and troubleshooting
Topic: Strange behavior v3
Replies: 18
Views: 905

Re: Strange behavior v3

Sorry for my last post, I was confused about your watch's version V3. The V3 is identical to the V1, plus a microphone. We reviewed the log and its seems fine, all the steps required are completed and nothing appears wrong before the "sleep" command. Neither example shows a different appro...
by mchavez
Wed May 26, 2021 2:14 pm
Forum: Support and troubleshooting
Topic: Update.zip not working on V2 watch (and possibly also V3)
Replies: 12
Views: 674

Re: Update.zip not working on V2 watch (and possibly also V3)

If you can't see the screen, you can still program the watch using serial. In the "uploader_vX.zip" there is a file called "downloader.bat" to download your latest firmware to your PC. After the download is complete, you can upload it using "uploader.bat". Here is a com...
by mchavez
Wed May 26, 2021 2:51 am
Forum: Support and troubleshooting
Topic: Strange behavior v3
Replies: 18
Views: 905

Re: Strange behavior v3

Could you compile one more time with the "Debug" option active? We released some new log details that we want to see in the serial data to find the bug.

Thanks for your help.
by mchavez
Tue May 25, 2021 7:11 pm
Forum: Support and troubleshooting
Topic: Strange behavior v3
Replies: 18
Views: 905

Re: Strange behavior v3

We released a "debug" option to see more details of what is happening on the watch.

Could you compile a new version by enabling the "Debug" check option in portal "Settings" and then share the serial output to see the debug info?
by mchavez
Tue May 25, 2021 7:10 pm
Forum: Support and troubleshooting
Topic: Update.zip not working on V2 watch (and possibly also V3)
Replies: 12
Views: 674

Re: Update.zip not working on V2 watch (and possibly also V3)

We released a "debug" option to see more details of what is happening on the watch.

Could you compile a new version by enabling the "Debug" check option in portal "Settings" and then share the serial output to see the debug info?
by mchavez
Tue May 25, 2021 1:40 am
Forum: Support and troubleshooting
Topic: Strange behavior v3
Replies: 18
Views: 905

Re: Strange behavior v3

Hi,

Some questions:

- This happens if you install this initial firmware? https://twatchbuilder.com/downloads/uploader_v3.zip
- Could you please disable all the web portal settings (Audio, Motor, Alarm, Bluetooth, Accelerometer) and try again?

Please confirm your results.
by mchavez
Mon May 24, 2021 2:55 pm
Forum: Support and troubleshooting
Topic: Update.zip not working on V2 watch (and possibly also V3)
Replies: 12
Views: 674

Re: Update.zip not working on V2 watch (and possibly also V3)

Hi, We generate three new uploaders for the V1, V2 and V3 models. Each was compiled with the specific model settings. You can download them from here: https://twatchbuilder.com/downloads/uploader_v1.zip https://twatchbuilder.com/downloads/uploader_v2.zip https://twatchbuilder.com/downloads/uploader_...
by mchavez
Mon May 24, 2021 12:29 am
Forum: Support and troubleshooting
Topic: Update.zip not working on V2 watch (and possibly also V3)
Replies: 12
Views: 674

Re: Update.zip not working on V2 watch (and possibly also V3)

Hello,

You are right, our "Uploader.zip" was compiled for version V1. We need to generate additional loaders for version V2 and V3.

We will work on this.

Thanks for the advice
by mchavez
Sat May 15, 2021 10:21 pm
Forum: Announcements
Topic: Delete account button
Replies: 0
Views: 259

Delete account button

Regarding a concern of one of our users, we added a new "Account" link in the user's info, where you will find a "Delete account" button. If you no longer want to use our site and want to delete all your recorded data (applications, images and assets, settings, logs, etc) just pr...